Privacy policy
Privacy Policy
Last updated: May 13, 2025
This Privacy Policy describes how Loco Blue ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from locoblues.com or otherwise interact with us. "You" refers to any user of the Services—customer, visitor, or otherwise.
Changes to This Privacy Policy
We may update this policy from time to time to reflect operational, legal, or regulatory changes. The revised policy will be posted here with the updated date.
How We Collect and Use Your Personal Information
We collect personal information from various sources depending on how you interact with us. This includes communicating with you, providing and improving the Services, complying with legal obligations, enforcing terms of service, and protecting our rights and users.
What Personal Information We Collect
Directly from You:
- Contact details (name, address, phone, email)
- Order and account details
- Customer support interactions
Automatically Collected:
- Usage Data (IP address, device/browser info, interactions) via cookies, pixels, and similar technologies
From Third Parties:
- Platforms like Shopify and payment processors
- Advertising or analytics partners
How We Use Personal Information
- Providing Services: Order fulfillment, account management, shipping, and returns
- Marketing & Advertising: Sending promotions and tailoring experiences (based on legitimate interest if in the EEA)
- Security & Fraud Prevention: Detecting and responding to suspicious activity
- Customer Support & Improvements: Enhancing usability and functionality
Cookies
We use cookies to enhance functionality, run analytics, and personalize your experience. You may manage cookie preferences through your browser. See Shopify’s Cookie Policy for more details.
Disclosure of Personal Information
We may share your information with:
- Vendors (e.g., IT, fulfillment, payment processors)
- Marketing and business partners
- Affiliates and within our corporate group
- As required by law or during a business transfer
We do not sell or use sensitive personal information without your consent.
Third-Party Sites and Links
We may link to third-party websites. These platforms operate independently and have their own privacy practices. Please review their policies before submitting personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from minors. If you believe your child has provided us personal information, contact us for removal.
Security and Data Retention
While we strive to protect your data, no system is 100% secure. Data retention varies based on business and legal requirements.
Your Rights
Depending on your location, you may have rights such as:
- Access or request a copy of your data
- Request deletion, correction, or restriction of use
- Object to sale, sharing, or targeted advertising
- Withdraw consent at any time
- Appeal decisions or lodge a complaint with your local authority
You can exercise your rights via our contact details below.
Complaints
If you’re unhappy with our data practices, please contact us. If unresolved, you may lodge a complaint with your local data protection authority.
International Transfers
Your data may be processed outside your country. For EEA users, we rely on recognized mechanisms like Standard Contractual Clauses for such transfers.
GDPR Compliance:
We comply with the General Data Protection Regulation (GDPR) for our European Union (EU) customers. You have the right to access, rectify, or erase your personal data, as well as to restrict or object to processing. Please contact us at locoblue90@gmail.com for GDPR-related requests.
Contact Information
- Company Name: Loco Blue
- Email: locoblue90@gmail.com
- Phone: +44 20 7756 4085
- Address: Genesis House, High Street, Westerham, England, TN16 1AH
- Business Hours: Monday - Friday: 09:00–17:00 (GMT+1)
- Response Time: We aim to respond within 1 Business day.